Accessibility

Most of the museum's facilities can be accessed via ramps. There is an elevator from the ground level to the first floor located inside the plaza. There is also a large ramp from the ground floor to the first floor in the Blue Water Black Magic gallery. 

There are three accessible toilets located on the lower level of the Museum in the stairwells. 

The nearby Downtown Carpark offers mobility parking at a rate of first 2 hours free then usual rates apply; free after 6pm and on weekends.

Take your mobility card and entry ticket to a pay machine and press the help button for instructions.

Assistance dogs and all support animals are welcome on the premises.

Caregivers are admitted to the Museum at no extra cost. Some exclusions may apply. 

If you require special assistance please don’t hesitate to contact us by phone or email. We're here to help make your Museum experience as hassle-free as possible.  Email bookings@maritimemuseum.co.nz or phone 09 373 0828.

Our gallery doors use motion censors and will open automatically for your convenience. 

Non-motorised wheelchairs and prams are permitted on board Ted Ashby, provided that the occupant is able to wear a lifejacket and is accompanied by a caregiver.

For all other vessels, wheelchairs (motorised and non-motorised) and pushchairs cannot be accommodated do to space restrictions.

An accessible visitor map is available for use with adaptive technology. This map has been designed to support your navigation of the Maritime Museum using a non-visual map. Please note, you will need to download Adobe Acrobat Reader to access the full features of this map.

Listen to the narrative or view the map using a range of adaptive technology such as ZoomText, NVDA (NonVisual Desktop Access), and Braille Display.  

We’re continually working to improve accessibility for our visitors. If you have feedback about this map, or about general accessibility, we’d love to hear from you. Please email info@maritimemuseum.co.nz. 

view map

The Museum has two wheelchairs available for visitors to use. Please ask at our ticket desk or when making a booking. Our heritage vessel Ted Ashby can accommodate up to two wheelchair-users accompanied by caregivers.